Frequently Asked Questions

Yes. All our creations are made to order, based on the information provided at the time of purchase. Each piece is designed specifically for your event.

Modifications after confirmation are not guaranteed. If production has not yet begun, certain changes may be accepted at Ferya's discretion and may incur additional fees.

For fully custom projects, we include two rounds of revisions during the design phase to refine the details and ensure the result is perfectly aligned with your vision. Additional revisions can be made as needed and will be charged at an hourly rate.

Slight variations may exist between the screen display and the final product due to screen settings, materials, and printing processes. These variations are part of the artisanal character of our creations and do not constitute a defect.

Yes. We carefully select premium papers and materials to ensure an elegant, durable, and refined result.

We strongly recommend ordering as early as possible: North America, minimum 4 weeks before the event; international, 1 to 2 months in advance. Late orders are accepted with no guarantee of on-time delivery.

Rush orders may be accepted at Ferya's discretion, depending on our production capacity. Additional fees may apply.

Yes! We serve clients worldwide. All orders are carefully packaged and shipped via insured courier. International shipping costs and timelines vary by destination and are provided with your quote.

Delivery times vary by destination and carrier. The timelines provided are estimates and do not constitute a guarantee of delivery on a specific date.

Once the order is handed over to the carrier, Ferya is no longer responsible for delays, losses, theft, or damage caused by the carrier. Any claims must be addressed directly to the carrier.

For international orders, taxes, customs duties, or import fees may apply. These charges are the sole responsibility of the customer.

Cancellations are only possible before shipping and depend on the order's progress. Order processed but not printed: $10 CAD retention fee. Order in finishing or packaging phase: $70 CAD retention fee. No cancellation is possible once the order is completed or shipped.

No. Due to the personalised nature of our products, all sales are final. We do not accept any returns, exchanges, or refunds.

The customer is responsible for all information provided. Ferya cannot be held responsible for errors approved by the customer.

Delivery times depend on the carrier and factors beyond our control. Ferya cannot be held responsible for delays.

Yes. We offer custom creation services depending on the feasibility of the project. Contact us to discuss your vision.

Yes. We reserve the right to refuse any order deemed unfeasible or not in keeping with our creative vision.