Policies & General Terms

1. Custom products & made-to-order manufacturing

All products offered by Ferya are personalised, custom-made, and manufactured to order based on the information provided by the customer at the time of purchase. Due to this personalised nature:

• —Products cannot be resold or reused
• —Sales are considered final
• —The customer is entirely responsible for the accuracy of the information provided (spelling, dates, names, quantities, languages, formats)

No modifications or corrections can be made once the order is confirmed, except by special agreement from Ferya.

2. Information validation

It is the customer's responsibility to carefully verify all information before finalising their order. Ferya cannot be held responsible for:

• —Errors approved by the customer
• —Typographical errors, omissions, or inconsistencies provided by the customer
• —Consequences arising from incorrect or incomplete information

Any correction request after validation may be refused or result in additional charges.

3. Colours, materials & final appearance

Colours, textures, and finishes may vary slightly between the screen display and the final product due to:

• —Screen settings
• —Printing processes
• —Materials used

These variations are part of the artisanal and bespoke nature of our creations and do not constitute a defect.

4. Production & order lead times

Production lead times vary depending on the complexity of the order and the time of year. We strongly recommend placing orders:

• —North America: minimum 4 weeks before the event
• —International: 1 to 2 months in advance

Late orders are accepted at Ferya's discretion, with no guarantee of delivery before the event.

5. Shipping & delivery — Carriers

Once the order is handed over to the carrier, it leaves Ferya's responsibility. Ferya cannot be held responsible for:

• —Delivery delays
• —Lost, stolen, or damaged packages
• —Carrier errors
• —Weather conditions, strikes, or events beyond our control

Any claim must be made directly with the carrier.

Taxes, customs duties & import fees

International orders may be subject to:

• —Local taxes
• —Customs duties
• —Import fees

These charges are the sole responsibility of the customer. Ferya has no control over these fees and cannot estimate their amount.

6. Cancellations & modifications

Any cancellation request must be made in writing. The following retention fees apply depending on the order's progress:

• —Order processed but not printed: $10 CAD fee
• —Order in finishing, embellishment, or packaging phase: $70 CAD fee

No cancellation will be accepted once the order is completed or shipped.

7. Returns, exchanges & refunds

Due to the personalised nature of our products:

• —No returns, exchanges, or refunds are accepted
• —All sales are final
• —Personal preferences, changes of mind, or customer errors do not entitle any refund

Ferya reserves the right to refuse any request that does not strictly comply with this policy.

8. Limitation of liability

Ferya shall not be held liable for:

• —Delays or consequences related to late delivery
• —Financial losses, indirect damages, or harm related to the use of products
• —Events beyond our control (force majeure)

Ferya's liability is strictly limited to the amount paid for the product in question.

9. Right of refusal

Ferya reserves the right to:

• —Refuse any order deemed unfeasible
• —Refuse any order not in keeping with its creative vision
• —Cancel an order in the event of abusive or fraudulent behaviour

10. Intellectual property

All designs, content, visuals, and creations remain the exclusive property of Ferya. Any reproduction, modification, or use without written authorisation is strictly prohibited.