Policies
Our Policies
Ordering
All orders begin with a consultation to discuss your vision and requirements. Once a design direction is agreed upon, we provide a detailed quote. A 50% deposit is required to begin design work, with the remaining balance due before production begins. Orders are confirmed only upon receipt of the deposit.
Payments
We accept all major credit cards, bank transfers, and PayPal. All prices are listed in USD unless otherwise specified. Payment plans may be available for large orders — please inquire during your consultation. All payments are processed securely through our payment provider.
Cancellations
Cancellations must be communicated in writing via email. If cancelled before design work begins, a full refund minus a $50 administrative fee will be issued. After design work has started, the deposit is non-refundable. After production begins, no refunds are available for work and materials already committed.
Returns & Exchanges
Due to the bespoke nature of our products, we do not accept returns or exchanges on custom-made items. If an item arrives damaged during shipping, please contact us within 48 hours with photographs, and we will arrange a replacement at no additional cost.
Shipping
All orders are shipped via insured courier service. Domestic orders (US) typically arrive within 5-7 business days after production is complete. International orders take 7-14 business days depending on destination. Expedited shipping is available at additional cost. Tracking information is provided for all shipments.